BBVA Centro Pyme

If you’re a foreigner I would avoid this bank. I wanted to set up an account with BBVA because Santander is awful. So I go to set up my account and on the website it says you need your passport and proof of address. Trip 1) I go in with my proof of address and passport. They tell me I need my fm2 Trip 2 ) I go in with my proof , passport, and fm2 / they tell me I need to bring in a copy of my curp. I asked the lady which and she basically told me whatever one is on the website. Trip 3) I go in with everything including this printed version of my curp. The lady says no not that one this one. So this lady’s was nice enough to help me find the actual lady. Trip 4) They tell me the account I want to open is only for Mexicans and I need $4000 to open the account. Which is fine but was never previously mentioned. Trip 5) I go in with everything and they tell me I have to go to SAT to get a special form. So after 5 trips to BBVA I have no bank account. I decided to not get an account with them. I am literally trying to give them all my money and I am receiving even worse customer service than Santander which I didn’t know was humanly possible. So if they could care less about me opening an account , what will they be like they have me at their mercy?

Great

Terrible service. The person who received me at the branch and an account executive tried to make me contract a product through deception, making me believe that it was essential to carry out the transaction that I needed and was requesting at that time (which, by the way, had no cost and it was not conditioned). How unethical, who knows how many more people they have deceived with these questionable practices.

Terrible service, I went through a special procedure with an executive and it took them 2 hours to assist me. They gave preferential treatment to people who arrived within 5 minutes and skipped my turn because the screen got stuck. I'm not coming back. 👎🏼

Spacious place with several ATMs and a branch with staff to serve customers.